Intelligent Voice Agents
Automate Optimize Scale
Seamless Integration with all your Apps
GoHighlevel
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Square
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Google Calendar
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Hubspot CRM
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Stripe
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Shopify
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Gmail
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GoHighlevel 〰️ Square 〰️ Google Calendar 〰️ Hubspot CRM 〰️ Stripe 〰️ Shopify 〰️ Gmail 〰️
Intelligent Inbound & Outbound Work Flows
Inbound Management: The platform can automatically manage incoming calls, using AI to understand the caller's intent and information needs. Based on this analysis, it directs the call to the appropriate AI workflow or human team member.
Time-Based Routing: The system can automatically route calls based on business hours, sending calls to AI agents during off-hours and to human agents during working hours, ensuring 24/7 coverage.
Data Analysis: Intelligent routing leverages current caller data (like Automatic Number Identification) and historical data (previous interactions, purchase history) to personalize the routing decision and provide the agent with relevant context if a human interaction is necessary.
Seamless Handover: When the AI determines a human is needed, it facilitates a smooth transfer, potentially providing the agent with a searchable transcript of the conversation.
Lead Activity & Conversion Metrics
Analytics and Reporting: The platform provides a built-in analytics dashboard with detailed call logs, transcripts, performance metrics, and conversion tracking to monitor campaign effectiveness.
Outbound Management: For outbound campaigns, intelligent routing can manage lead distribution and follow-up logic, ensuring leads are handled appropriately based on call outcomes.
Built in Tools to Automate Outbound Calling
Lead List Management: Users can upload, segment, and manage contact lists for targeted campaigns.
Built-in Dialer: The platform features an advanced dialer for outbound calls that manages high volumes and concurrent lines. It removes the need for manual dialing, saving time and effort.
Campaign Scheduling: The system includes controls for scheduling calls, managing time zones, and implementing intelligent retry logic to maximize contact rates.
API and CRM Integration: Leads can be fed into calling campaigns via API from your existing CRM, and call outcomes (transcripts, recordings, results, etc.) can be sent back to the CRM automatically.
Call Automation & Actions: During or after a call, the AI can trigger various actions based on the conversation outcome, such as sending an SMS, booking an appointment on a calendar, or transferring a hot lead to a live agent.