Built in Tools to Automate Outbound Calling

Outbound Management: For outbound campaigns, intelligent routing can manage lead distribution and follow-up logic, ensuring leads are handled appropriately based on call outcomes.

Lead List Management: Users can upload, segment, and manage contact lists for targeted campaigns.

Built-in Dialer: The platform features an advanced dialer for outbound calls that manages high volumes and concurrent lines. It removes the need for manual dialing, saving time and effort.

Campaign Scheduling: The system includes controls for scheduling calls, managing time zones, and implementing intelligent retry logic to maximize contact rates.

API and CRM Integration: Leads can be fed into calling campaigns via API from your existing CRM, and call outcomes (transcripts, recordings, results, etc.) can be sent back to the CRM automatically.

Call Automation & Actions: During or after a call, the AI can trigger various actions based on the conversation outcome, such as sending an SMS, booking an appointment on a calendar, or transferring a hot lead to a live agent.